Returns and Refund Policy

Important! The following policy applies to our t shirts, hats, and hoodies only! Services performed cannot be refunded.

100%  Satisfaction Guarantee

Our number 1 priority is your satisfaction. We stand by our products 100%, no matter what, no questions asked, no ifs ands or buts. If you have a problem, we will solve it. Refund it. Exchange it. Whatever it takes. Just reach out to us at studio@josefsamuel.com and we will be happy to help.

Returns

If you would like to return a product, you may return a product for up to 30 days from the date you purchased it in new, unworn and unaltered condition. Any product you return must be in the same condition you received it in and include the original packaging as well as a copy of the receipt. Please also include a note with your name, order number and stating you would like a refund. You will be refunded within 10 business days of the merchandise being returned. Refunds will include the product price only and can only be made to the original form of payment.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at studio@josefsamuel.com.

Sale Items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at studio@josefsamuel.com.

Shipping Address

For all returns or exchanges please and send your item/s to with the proper documentation the following address:

Returns Department
4015 S. Main St. #2424
South Bend, IN 46680
United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

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